LET’S MAKE IT RIGHT.
Your hat should arrive ready for its next adventure. If something’s wrong with your order, reach out—we’re here to help.
Damaged, defective or incorrect item?
Email buckettheorystore@gmail.com within 30 days of delivery, including:
- Your order number.
- A short description of the issue.
- Clear photos of the hat and any relevant packaging.
We’ll review the details and help arrange an appropriate replacement or refund. Please contact us before sending anything back so we can provide the right instructions.
Ordered the wrong size or changed your mind?
Every Bucket Theory hat is made to order. We don’t routinely accept returns or exchanges for size selection or change of mind.
Check Find your size on the product page before ordering. Need help choosing? Email us before purchasing.
Need to change or cancel an order?
Email buckettheorystore@gmail.com as soon as possible with your order number and requested change. We’ll check what’s possible, but changes and cancellations aren’t guaranteed once processing begins.
How will I receive a refund?
If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to post it.
Still have a question?
Email buckettheorystore@gmail.com with your order number, if you have one, and tell us how we can help.